Exchanges

You can request an exchange for any item purchased on luminaeligma.com within 15 days of the delivery date. To initiate an exchange you will need the order number found in your order confirmation email.

Our dedicated Customer Care team will be happy to assist you with the process and provide you with the return shipping label and the necessary instructions. You can reach them at support@luminaeligma.com

All returned items must be in the same condition in which you received them, free of perfume or makeup with all tags attached and in their original packaging. Items that have been worn, used, washed, altered, or damaged will not be accepted, and will be sent back to you at your expense.

Online Returns

Please allow up to 7 business days to process your exchange or return request. If the new item costs less than the original item, we will issue a store credit and process the new item as a new order. If the new item costs more than the original item, a new charge will be applied for the difference. Our client service team will inform you of any additional charges before proceeding with the exchange.

In-Boutique Returns

If you prefer to exchange the item(s) in person, our dedicated Fashion Advisors will be happy to assist you. We invite you to visit our boutique. Make sure to bring your return in its original packaging with the original receipt.

Refunds

In the event you are not completely satisfied with your purchase, you can initiate a return within 15 days of the delivery date.

All items must be returned in their original condition, including all tags and packaging. Items that have been used, worn, washed, altered, or damaged will not be accepted for a return.

Refunds will be processed within 7 business days of receiving your returned item(s) and will be issued to the original form of payment. Please note that the returned amount usually takes up to 10 working days to appear in your statement. Shipping and related handling fees such as duties are non-refundable.

Terms & Conditions

Shipping & Handling fees are none refundable due to all fees are external to Lumina Eligma and are usually paid to carrier companies directly.

Any delays with customs, or shipping are not the responsibility of Lumina Eligma team. We will try to assist in case of a lost package, delayed customs or shipping delivery date.

We will not undervalue prices for duty or customs. Items valued over $ 100 USD are shipped insured and might require a signature.

We do not ship to P.O. Boxes